What is Robylon?
Robylon is a platform for building AI agents that answer customers on website chat, email, tickets, WhatsApp, phone and social media. It is developed by Zooid Tech, a company founded in 2024 and based in San Francisco, and its stated customers include Indian companies such as HealthifyMe, Tata 1mg and HT Media. It uses models from OpenAI, Anthropic and Google, with a fallback model if the main one does not respond.
Unlike chatbots that only answer FAQs, Robylon focuses on actions: connected to the helpdesk and CRM, the agent can check an order status, start a refund or open a ticket, and hand the conversation to a human agent when needed. It works alongside the tools a team already uses rather than replacing them.
Main Features
- Omnichannel agent: one agent across chat, email, WhatsApp, voice and social
- Real actions: refunds, order status and tickets through integrations
- Knowledge base: with analysis of the questions the agent could not answer
- Bulk testing: check many answers at once before going live
- Integrations: Zendesk, Freshdesk, Zoho, Salesforce and Slack
- Human handoff: the conversation reaches a human with its full history, plus resolution analytics
How Does Robylon Work?
You load documents, website pages and FAQs into the knowledge base, choose the channels and connect the support tools you already use. Before publishing the agent you can bulk-test its answers and fix the wrong ones; then the agent replies on the active channels and passes the cases it cannot close to a human.
The distinctive feature is gap analysis: Robylon shows which questions go unanswered, so you know what to add to the knowledge base. The resolution rates on the website (85-95%) are the vendor's own figures and depend heavily on the quality of the content you provide.
Who is Robylon for?
- Online stores with many questions about orders and returns
- SaaS companies offering chat and ticket support
- Fintech and service companies with repetitive requests
- Small and medium businesses that want to cover several channels
- Support teams already on Zendesk, Freshdesk or Salesforce
Use Cases
- Answering "where is my order?" on WhatsApp by reading the status from the back office
- Triaging support emails and closing the simple ones
- Handling the most common calls with a voice agent
- Passing complaints to a human with the history already attached
- Finding out which topics are missing from the support documentation
Pricing
The Starter plan is free forever with 300 credits per month (about 40 conversations), but only on website chat and Slack. Pro starts at $25 per month ($22 billed annually) for 500 credits and adds WhatsApp and email; Business starts at $180 per month ($162 billed annually) for 4,500 credits and adds voice. The Enterprise plan is priced on request; human seats, extra credits and branding removal cost extra.
Pros and Cons
Pros:
- One agent for many channels, including voice
- Integrations with the most popular helpdesks
- Free plan to try it on website chat
Cons:
- WhatsApp, email and voice only on paid plans
- Credit-based costs that must be estimated from conversation volume
- Interface and documentation in English
Final Verdict
Robylon is a good option for teams that already have a helpdesk and want an AI agent that answers across channels and takes concrete actions. The free plan is enough to try it on website chat; WhatsApp and email require Pro, and it is worth estimating credits against your own request volume before picking a tier.